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| Application Support Services: |
| Services |
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Product Evaluation &
Selection
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| Business
Process Analysis and Automation
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| Application
Deployment , Testing and Rollout
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| Real-Time Support (RTS)
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| ERP Oracle Apps
Implementation Support
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| Instance
Consolidation, Application Upgrade and Interface
Conversion
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| Integration & Data Management |
| Platforms – Oracle ERP, SAP and Custom Applications |
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| Highlights |
| Deep domain expertise in
global implementation/support projects |
| Capability to support multi user, multi module, multi location instances |
| Proactive Monitoring Expertise |
| Performance Benchmarking |
| Plan and implement 80 % offshore leverage |
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| Key
Benefits |
| Wing-to-Wing Integration Capabilities |
| Toolkits for Improved Performance |
| Increased Efficiency & Performance Levels |
| Strong Process Orientation |
| Ramp-up Capability |
| Dedicated Service Delivery Team |
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| DBA Services: |
| Services |
Database Maintenance Support
(SQLServer, Oracle, DB2-UDB, Sybase)
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| ERP Oracle
Apps Implementation Support
|
| ERP Oracle
Apps Maintenance Support
|
| ERP Suite
System Administration Support (Oracle, SAP,
Siebel, Peoplesoft)
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| SAP Basis
Support
|
| Database &
Application Performance Tuning
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| Capacity
Planning for Servers / Databases |
| Project &
Program Management |
|
| Highlights |
| Over 100+
man years of experience |
| Capability
to support large databases |
| Proactive
Monitoring Expertise |
| Performance
Benchmarking |
| Ability to
handle High availability systems |
| Plan & implement 80 % offshore leverage |
| Ability to handle terabytes of Data |
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| Key
Benefits |
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Consolidation of Database versions |
| DBA
framework for monitoring |
| Case volume
reduction |
| Proactive
space management at server/database reducing 20%
space |
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Comprehensive Reporting by Dashboards for
Operational Controllership |
| Standard
Change Management, Communication, Escalation and
Crisis response processes |
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| Methodologies: |
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